Support & Services: ConVirt Open Source

ConVirt Open Source is a fully open source, GPL licensed product, which you can download and start using for free. Our online resources and active community are great resources for getting you started with virtualization management. In addition, you can choose to purchase Incident-based Support that gives you access to our team of highly trained engineers equipped to handle your technical questions and issues.

Below are the brief descriptions of the support options available for ConVirt Open Source users.

Community Support: is a collection of free resources that accompany the ConVirt Open Source product. Online help is there to guide you, as well as user documentation, an installation manual, and a selection of developer guides. You'll find continuously updated "HOW TOs" and "FAQs" on our group-editable community wiki. And you can get answers and technical tips from other ConVirt users on the free community Forums.

Incident-based Support: is a flexible, "pay-as-you-go" support option. An incident is defined as a single product issue or question, regardless of the number of communications required to resolve it. With Incident-based Support you get access to a private online space that organizes all communications about each incident, tracks its status, and creates a persistent, documented record of the issue resolution. You can buy individual incidents, which are good for one year from date of purchase. Incident-based support gives you a guaranteed initial response within 24 hours.

To purchase or learn more about Convirture support or professional services,
please contact sales.

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