Support & Services: Compare Support Options

Convirture provides a comprehensive set of support options to ConVirt users. The table below provides a detailed comparison of the different options, helping you select the combination of product and support offerings that is right for you.

Feature Community Support Incident-based Support Gold Support Package
Available for ConVirt Open Source All products * ConVirt Enterprise,
ConVirt Enterprise Cloud
User documentation
Installation manual
Free community Forums
Group-editable community wiki
Quick-Config toolset    
Number of support incidents   1 30
Term of support incidents   1 year 1 year
Response time   24 hours 24 hours
Online Support   24x7 24x7
Private online support portal  
Phone Support   12x5
* Per incident support for ConVirt Enterprise and ConVirt Enterprise Cloud is available to Gold Support Package customers only.

To purchase or learn more about Convirture support or professional services,
please contact sales.

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